Admissions Frequently Asked Questions

Entering treatment for serious behavioral health concerns can provoke ambivalence, stress and anxiety, even among patients and families that are truly ready to work toward recovery. Insight’s team of admissions specialists are here to answer all questions in an effort to help patients, families and referring professionals alike to feel confident in their decision to enter treatment at Insight. If your question is not answered in the Frequently Asked Questions below, contact us today. Compassionate, Master’s-level clinicians from the Clinical Assessment team are available by calling 312-540-9955. If you would prefer to chat confidentially online, click the chat button at the top of this page to message confidentially with a clinical specialist.

Can I enter treatment at Insight if I have multiple behavioral health concerns?

Yes. As dual diagnosis treatment centers, Insight’s treatment plans acknowledge and address co-occurring conditions including substance abuse and trauma. If it is determined that a patient’s primary diagnosis is a behavioral health concern other than mood, anxiety, they will be referred to a community partner specializing in their specific diagnosis.

How long does treatment at Insight last?

The length of stay in treatment varies depending on each patient’s diagnoses and unique recovery needs. Following a comprehensive assessment, Insight’s behavioral health disorder treatment team can outline a likely recovery path, which helps patients, families and referring providers better understand the treatment recommendation and what to expect from the recovery journey. Regardless of the recommended length of stay, Insight’s insurance specialists will champion for patients to be able to leverage the fullest extent of their mental health benefits.

Does Insight offer housing options?

Yes. For patients participating in the Partial Hospitalization or Intensive Outpatient Programs that no not reside in the Chicagoland area, or those who would prefer a fully-supported housing option near the Downtown Chicago treatment center, Insight offers housing at Millennium Place. Insight also offers Residential treatment programs Chicago patients can access if they are medically or psychiatrically unstable, as well as those that would benefit from 24-hour nursing care.  This program offers comfortable, home-like bedrooms and common areas for participating patients.

How much does treatment cost at Insight?

The cost for treatment depends on the services provided. Insight’s admissions process involves a benefits verification, so have your insurance information available. An Insight specialist will contact your insurance company to receive pre-certification and will educate patients and families about their coverage and other financial obligations related to treatment. Please note that this is not a guarantee of reimbursement by your insurance company. However, Insight’s specialists are skilled in advocating for appropriate coverage and work tirelessly on behalf of our patients and families.

Will my insurance cover the treatment that I need?

Insurance coverage varies for individuals according to their health plans. Insight has a team of skilled professionals who specialize in insurance benefits verification, authorization and communication of available benefits to patients and families. Insight’s experts generally very successful in securing insurance coverage to support the cost of treatment. Because individualized treatment plans are created according to each patient’s clinical need, patients and families are encouraged to explore all financial options for treatment in the event their treatment need should be greater than allowed by their insurance companies.

Does Insight offer financing to help with the cost of treatment?

Yes. Insight has partnered with American HealthCare Lending to offer financing for patients and families in need of treatment. Learn more about this financing alternative.