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Admissions Process

For Families, Caregivers & Parents

What to expect for your loved one

At Insight Behavioral Health Centers, our nationally-recognized clinical team provides comprehensive evidence-based treatment for mood, anxiety and trauma-related disorders, substance abuse and other mental health issues. Our mission is to care for patients and provide support to family members and caregivers throughout the intake and treatment process.

Family involvement is essential

In some cases, family members are the first ones to recognize that a problem exists and that an individual needs help. If you are concerned about your loved one and have questions about mental health treatment at Insight, please call our Clinical Assessment team, staffed by compassionate Master’s-level clinicians, at (877) 711-1878. We can answer your questions and discuss your loved one’s health status and personal needs. 

To determine if we are the appropriate place for your loved one to receive care, we will need to complete an initial assessment with our Clinical Assessment team. This process takes about one hour and can be done in person or over the phone. In some cases, we may ask to speak with family members or clinical treatment providers during the assessment process. Once the assessment is complete, we will share our treatment recommendations.

Levels of care at Insight

We want you to feel confident in choosing a treatment center for your loved one. We remind our patients about the importance of seeking help. Early assessment and intervention will be critical to successfully addressing your loved one’s behavioral health concerns — offering the best chance for a lasting recovery.

The levels of care offered at Insight include:

If, following assessment, Insight does not seem like the best place for your family member to receive treatment, we will do our best to help you find resources to best serve your loved one’s needs.

Getting started with care

On the date of admission, a member of our team will walk you through the intake process. Necessary paperwork and exams will be done at this time. Incoming patients tour the facility and meet their treatment team. You may wonder how long treatment will take. The length of treatment is different for each individual. We see each of our patients moving through treatment and recovery in their own unique way. 

Throughout the admissions and intake process, our team will be here to answer any questions you might have. While your loved one is in treatment, we recommend that you educate yourself about your loved one’s mental health concerns. 

Our goal is to help make treatment as financially accessible and affordable for you as possible. For questions about insurance coverage or other financial concerns, our business office staff will be working closely with you. These experienced team members serve as liaisons between patients, family members and third-party payers. If you live some distance from our locations, please know that some of our programs offer housing options and we are happy to offer travel guidance.

Should you have questions about your loved one’s mental health treatment at any time, please contact us.

Family involvement is key

Family involvement is crucial to the recovery process. This is especially true for adolescent and young adult patients. We invite you to be involved in your loved one's care. We will contact you to schedule family therapy sessions and will keep you updated on your loved one's recovery. Your engagement is crucial in helping to create a sustainable recovery.

Educational family programming, hosted on site, is an opportunity to receive additional information about mental health treatment, a chance to visit with your loved one, and a way to meet with and connect with other families who are going through similar experiences. Our educational programming will help you identify ways to best support your loved one when treatment ends.

Upon completion of treatment at Insight, patients and families alike are given tools and resources to engage in and maintain recovery progress. Following treatment, we encourage you to continue to educate yourself, talk to experts and make sure you have a rock-solid support system in place. Don’t lose hope and don’t dwell on the past. 

Caregiver stress is real. It’s easy to become overwhelmed when a loved one is ill. We urge you to take care of yourself and to focus on daily activities that both reduce your stress and increase joy in your life.

Transitioning from care

When patients discharge from our program, we follow up with them at regular intervals, provide communications via email and encourage attendance at ongoing events. Support groups (in-person and online) and educational/supportive webinars will also be available once treatment ends. 
 
Choosing to seek treatment for mental health issues requires courage and strength. At Insight, we pledge to engage, educate and support both patients and family members throughout the entire assessment, treatment and discharge process. Please call us at (877) 711-1878 to let us know if you have any questions at any time. 

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